FAQs

Is CaryRx a pharmacy?

Yes, we distribute directly from our pharmacy located in Washington, DC.

 

CaryRx’s founders have backgrounds in both pharmacy and technology. They built CaryRx because you deserve a pharmacy that can provide an amazing mobile experience.

 

You will love your new pharmacy.

Do you take my insurance?
CaryRx accepts the majority of plans, including medicare.
Will my copay be the same?

When filling prescriptions with CaryRx your copay will be the same as any other pharmacy.

Can I order for my family or pet?

You can order for your family members or pets by adding them in the “Minors” tab in “My Account.”

What type of prescriptions do you accept?

Have your doctor send prescriptions directly to CaryRx by phone, fax or electronic prescribing. You can also transfer prescriptions over in just a few taps from other pharmacies in our mobile app.

 

Due to regulations, we are no longer accepting paper prescriptions via our mobile app. But don’t worry, you can always ask your doctor to send it directly to us instead! If you need assistance, you can get in touch with us easily via a call, email or in-app chat.

Do you deliver controlled substances?

We are able to deliver controlled substances, including schedule II medications, however we are currently not delivering narcotics. Controlled substance prescriptions can not be scanned and must be sent directly to the pharmacy by your healthcare provider.

 

Schedule II prescriptions can be sent electronically by healthcare providers to CaryRx.

How do I fill prescriptions with CaryRx?

Select “+” to view options for adding a prescription to your CaryRx account. They include:

 

1. Fill prescriptions currently at another pharmacy by clicking “I would like to transfer from a pharmacy”.

 

2. Have your doctor send your prescriptions directly to CaryRx and you will receive a notification when it is ready to order. Click “My doctor will send it.” to see our pharmacy information.

 

Show your doctor this info so they can send it to CaryRx:

Phone: (202) 930-4242
Fax: (202) 930-4243

 

Once your doctor sends a prescription to CaryRx, you will get a push notification indicating your prescription is ready to be ordered.

Are packages sealed?

All our packages are securely sealed by our pharmacists after they perform the final check.

Is delivery free?

Free scheduled same day delivery is always available in all of Washington, DC.

 

Express delivery powered by Postmates is free for most of Washington, DC, however charges may apply for certain locations. Express delivery is typically completed within the hour.

 

The following zip codes in Maryland and Virginia are also eligible for same day express delivery by Postmates (delivery fees may apply):

 

20712, 20782, 20816, 20814, 20815, 20818, 20817, 20894, 20910, 20912, 22202, 22301, 22314, 22211, 22209, 22201, 22305

Who are CaryRx’s pharmacists?

All of CaryRx’s pharmacists are licensed pharmacists with doctorates in pharmacy. They are all extremely knowledgeable, so give them a call and ask them questions about your medications or health!

Can I talk to a pharmacist?

Absolutely, call our pharmacist during business hours at 202-930-4242.

 

Members of the CaryRx pharmacy team are also available via in-app chat.

What if my medication isn’t in stock?

While we have an expansive inventory, there will be times when a medication will have to be restocked.

 

If we don’t have your medication in stock, it can be delivered to you by the afternoon of the next business day.

 

Additionally, our smart inventory system will learn to keep your items in stock for future fills.

 

As always, a CaryRx team member will be available to help you through the process.